What's Next ?

Thank you for choosing The Home Depot and Cooper Installations for your Home Improvement needs! On behalf of our entire staff we are excited to be able to complete your project. Our goal is to ensure every customer is Extremely Satisfied! However, if at any time you feel we have not fulfilled our commitment please email us at totalsat@cooperinstallations.com or call us at 972-245-3766.

Please review the following information regarding your Measure.

  • Someone over 18 with authority to make decisions should be available during the measure process to discuss unforeseen issues.
  • Installer will call at least 30 minutes prior to arrival to confirm the appointment and to narrow down your window of arrival. If you are in a remote location and the Installer is unable to reach anyone he may not be able to proceed to the home and a reschedule would be required.
  • If you have any arches that you wish to have measured, please advise our office in advance so that we can ensure templates are brought to your measure. We can be reached at totalsat@cooperinstallations.com or call us at 972-245-3766.
  • Please advise the office if you would like any windows that are over 14 ft high to be measured so that we can bring the appropriate ladder. We can be reached at totalsat@cooperinstallations.com or call us at 972-245-3766.
  • Please provide at least 3 feet of space around all windows. Please move any furniture, curtains, or drapes out of the way. Installer is unable to move furniture or remove and replace any curtains or drapes.


What's Next - Day of Installation

  • Someone over 18 with authority to make decisions should be available during the installation to approve correct product (color, style, and quantity) was delivered.
  • Please provide at least 3 feet of space around all windows. Please move any furniture, curtains, or drapes out of the way. Installer will be unable to move furniture or remove and replace any curtains or drapes.
  • Installer will call at least 30 minutes prior to arrival to confirm the appointment and to narrow down your window of arrival. If you are in a remote location and the Installer is unable to reach anyone he may not be able to proceed to the home and a reschedule would be required.
  • Upon arrival, the Installer will show you their Home Depot badge, confirm parking, confirm the work area, and which entry and exit you would like them to use.
  • After the completion of your Installation you will be contacted by The Home Depot regarding your Installation asking for a rating of your experience on a brief Customer Satisfaction Survey, with separate questions on Shopping and Product (how did the STORE do?) and to the Installation Experience (how did Cooper Installations and the Installer do?) Your feedback on this section is important to us as it serves as our "report" card telling us how YOU think we are doing… did we pass the test?!

If for ANY reason you do not feel comfortable giving us an "Extremely Satisfied" rating on the questions relating to the installation of your project, please contact us so we may have the opportunity to resolve any concerns or problems that you might have by calling us at 972-245-3766 or email us at totalsat@cooperinstallations.com.